Six Sigma and

Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating "defects" in manufacturing and service-related processes. Commonly defined as 3.4 defects per million opportunities, Six Sigma can be defined and understood at three distinct levels: metric, methodology and philosophy. The Six Sigma Strategy To achieve Six Sigma quality, a process must produce no more than 3.4 defects per million opportunities. An “opportunity” is defined as a chance for nonconformance, or not meeting the required specifications. This means we need to be nearly flawless in executing our key processes. Clients value consistent, predictable business processes that deliver world-class levels of quality. This is what MAC strives to produce through our Six Sigma process improvements. Critical to Quality: Attributes most important to the customer Defect: Failing to deliver what the customer wants Process Capability: What our process can deliver Variation: What the customer sees and feels Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels Design for Six Sigma: Designing to meet client needs and process capability The “DMAIC” Methodology For Client Centric Approach Define: What is important to the client Client Surveys Client Assessments -------------------------------------------- Measure: What Is The Frequency Of Defects? Process Mapping Baseline Measurement -------------------------------------------- Analyze: Why Do Defects Occur? Descriptive Statistics Data Measurement Hypothesis Testing -------------------------------------------- Improve: How Can We Improve The Overall Process? Design Of Experiments Expert Brainstorming Benchmarking -------------------------------------------- Control: How Can We Sustain The Improvement? Measurement Feedback & Control Assimilate process across verticals Main Page